How to Request a Return?

You can request to initiate a return by contacting our helpline at to confirm that your product is eligible for return. We will explain to you the return procedure, and confirm the nearest service provider location where you can drop-off the product. Please be prepared to give the following pieces of information: <Your order number> and <The reason for the return>. The method of refund that you would like and the necessary information associated (bank account number, etc.).

Can I request a replacement rather than a refund?

If you prefer to replace your product, just let our Customer Service executive know your choice and we will call you as soon as your initial product has been received, and we have looked into the availability of the replacement product. If you choose a refund voucher, you can use it to buy a similar product or a different product yourself using the amount originally paid for the returned item.

If my returned product is not validated for return, how am I informed?

If your return does not meet the Quality Check criteria, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

If my refund gets validated, how and when will I get reimbursed?

As a refund, you can either claim a store credit Refund Voucher of the amount you had paid for your returned item or you could ask for a complete cash refund. In case of a store credit voucher, you can use the store credit voucher for a new purchase on the website subtracting that amount from the new total. In case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address. In case of credit card payments, refund can either be claimed as a store credit Refund Voucher or via transaction reversal.

What is a Refund Voucher?

A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned. You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0. A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.

How do I use my Refund Voucher?

If you have been issued a Refund Voucher, you will receive a discount voucher code via email. Please enter this code in the discount code box and click "Apply Code" during checkout at payment step. A corresponding deduction will be applied to your total amount.

I have bought an item on promotion or with a Discount Code. What amount will you refund me?

For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value. For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only. If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).